At Archa we use the latest transaction monitoring systems running 24/7 to protect your accounts.
Sometimes however, you might see a transaction you just don't recognise and that's okay.
The merchant might use a different billing name, or the timing of the transaction might be off due to processing times. Most cases, if you search the name, you’ll find a match to the merchant you used recently.
However, in some cases, this solution does not always work. If you see an unrecognised transaction despite your best efforts to discover where it came from, we suggest:
- Consider blocking your card from the Archa app.
- Contact us at firstname.lastname@example.org and we can provide more information on the transaction, and resolve the issue.
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Find out more about how Archa can help your business.