Account Manager

Melbourne, VIC, Australia

Own the relationships, retention and growth of Archa’s most important customers as we scale our Customer Success function. You’ll work closely with senior stakeholders and cross-functional teams, while helping shape how Customer Success evolves at Archa.

What you’ll do day-to-day

• Own the end-to-end relationship with Archa’s most important managed accounts, driving retention, growth, adoption and advocacy.
• Build trusted relationships with senior stakeholders, including founders, finance leaders and operational decision-makers.
• Run regular business reviews and proactive account plans to understand customer needs, identify risks and drive value.
• Identify and close opportunities for upsell and cross-sell, with Net Revenue Retention (NRR) as a key measure of success.
• Partner with Sales, Product, Ops and Marketing on initiatives that improve customer outcomes, adoption and the overall customer experience.
• Bring the voice of the customer to Archa’s Growth Leadership team, using customer insights and data to shape priorities and how we scale Customer Success.

What we’re looking for 

• 3–5 years’ experience in Customer Success, Account Management or a customer-facing commercial role in SaaS, fintech or B2B.
• Proven experience owning retention, expansion or upsell across a portfolio of accounts, ideally including enterprise customers.
• Confident building trusted relationships with senior stakeholders, including Founders and Finance leaders.
• Comfortable owning the full customer relationship, from stakeholder management and business reviews through to renewals and commercial outcomes.
• Highly organised, data-driven and proactive, with a willingness to get involved across the business.
• Excellent communication skills, curious mindset and comfortable working in a fast-changing environment.
• Resilient, adaptable and resourceful: You thrive in a startup environment, get things done, work effectively with minimal resources, and empower others to do the same.
• Driven by accuracy and integrity: You’re logical, systematic and detail-focused, make brave and considered decisions, do the right thing for our stakeholders, and bring energy to shaping the future.

Why this is an amazing opportunity

You’ll be part of a hard-working, collaborative and multi-skilled team committed to diversity, inclusion and challenging the status quo. We’re fast-moving and resilient, focused on improving our customers’ financial operations, and take an ownership mindset to our targets and challenges.

Archa is redesigning how companies use financial systems to grow their businesses and empower their teams. We’re disrupting the outdated corporate credit card model with an all-in-one corporate card and spend management solution designed to help businesses operate more efficiently.

How to apply:

If this sounds like a great fit and you’d like to have an informal chat, we’d love to hear from you.

Tell us a little about yourself, why you’re interested in Archa, and what makes you a great fit for the role.

Send your resume to jobs@archa.com.au, along with a short covering paragraph outlining your experience, why you’re interested in the role, and your availability.

We’d also love to hear about anything else that makes you you - whether that’s a personal project, side hustle, interesting hobby or something you’re working on outside of work.

Your application will go directly to our in-house recruiter.

We look forward to hearing from you!