You can contact us to make a complaint:
You can appoint someone to manage your complaint on your behalf, as long as they are over the age of 18, e.g. a friend or family member, a legal representative or financial counsellor. We will be happy to talk to your representative, however we will just need you to authorise us to do so.
If English isn’t your first language, you can access a free interpreter service through Translating and Interpreter Services. This service is provided by the Department of Home Affairs and is available in over 150 languages.
If you need any other specific support or assistance with this process please just let us know and one of our team will contact you directly to assist in any way we can.
If you’re not satisfied with the outcome of your complaint, you can lodge a dispute with the Australian Financial Complaints Authority (AFCA). They provide a fair, independent, and free complaint resolution service. AFCA can be contacted online, by phone or by mail on the details below.
Phone: 1800 931 678 (free call)
Address: GPO Box 3, Melbourne, VIC, 3001